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General enquiries
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Toll-free. Product Specialists answer Monday to Friday, 9 AM to 8 PM ET.
+1 888 988 4317Send us an email
Email any hour. A Client Care Specialist replies within one business day.
info@mod-lighting.comDesigners & Trade
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We reply within one business day.
Questions we get most
- Tracking Your OrderThree ways to track your order: the tracking page, your account, or your shipping email, and what to do if you still cannot find it.
- Returns & Exchanges PolicyYou have 30 days from delivery to request a return, in what condition the item must come back, and what you need to send with it.
- Shipping FAQWhere we ship from, processing and delivery times for standard and express, PO box rules, carriers, and who pays customs duties.
- Changes & CancellationsHow to cancel or change an order with the contact form inside the 2-hour window, and what applies once it has processed or shipped.
- Replacement PartsReplacement parts and bulbs are available, and our Client Care team can help you order the right one for your fixture.
- Haylen Frequently Asked QuestionsHaylen answers on installation, outdoor and indoor use, remotes, dimming, size, waterproofing, voltage and customizing.
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