Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Our 4 Step Return Process

1. Start Your Return

Open the chat widget and click "Start a Return". We will send you instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

2. Ship Your Order to our Warehouse

Customers will be responsible for the return shipping costs

This includes any duties/taxes resulting from the return of the product, if applicable.

3. We Receive and Inspect your Order

We inspect and test the fixture to ensure everything works properly.

If the item has been used and shows signs of wear and tear, then a store credit will be issued instead.

4. Your Refund/Gift Card is Issued

A full, partial refund or store credit will be issued.

MOD reserves the right to charge a restocking/refurbishing fee of 10% on returned items. Refunds will be processed within 10-15 business days.

To be eligible for a return

1. Your light fixture must be in the same condition it was received.

2. The light fixture must be unused.

3. Your return should include all items that were in the original package.

4. All items must be returned in their original packaging.

5. You’ll also need the receipt or proof of purchase.

6. Items returned within 30 days will be eligible for a refund back to the original method of payment (or a refund in store credit if selected).

Our return policy does not cover

Gift Cards

Warranty Purchases

Customized Orders

Accessories & Parts

Shipping Costs

Shipping Protection

Additional Policies

Damages and Issues

Orders should be inspected on arrival. Defective, damaged, or incorrect items must be reported within 15 days of delivery, with clear photos and/or videos of the issue, which are required for assessment. Once the issue is confirmed, MOD LIGHTING will replace the affected parts or the full fixture free of charge, depending on the issue. Customers who prefer to return the fixture instead are responsible for the return shipping costs.

Open Box Items

Warranty

Exchanges

Refund due to items not received

Need Help?

You can always contact us for any return related questions by filling out our contact form.