Taxes and duties are collected by your government and/or local authorities therefore, MOD LIGHTING is not responsible for paying local taxes, import duties, and international customs charges. Customers are responsible for all import duties, customs, and local taxes charged by your country, where applicable.

If you would like your order processed faster, please select the "priority processing" option during checkout, and your order will be processed within 1-3 business days. Note: Customized orders and fixtures that are on pre-order status may require longer processing time. 

If you need to make any changes to your order please fill out the contact form within 12 hours of making your purchase with the subject 'CHANGE OF ORDER' and our team will get back to you shortly. 

To cancel your order, please fill out the contact form within 12 hours of making your purchase and select "Cancellation". Please note that if you wish to cancel your order after it has already been processed, a cancellation fee might apply. If the order has already been shipped, unfortunately, we can no longer cancel your order.

If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance. Please note that MOD LIGHTING will not be responsible for unclaimed parcels or lost parcel due to incorrect address provided. If you have changed your mind when the parcel has been sent from us, you must collect the parcel at your delivery point and send it back to us. If the parcel is not collected, it is automatically registered as non-collected and charged accordingly as we do not have automatic return to sender services with carriers. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise you on how and where your delivery can be collected or re-delivered. Once a package is marked as delivered, it is the customer's responsibility to contact the carrier if the parcel is not received. MOD LIGHTING will not be responsible for lost parcel or stolen parcels once it is marked as "delivered" (unless shipping protection is added to the order prior to shipment).