Shipping Protection

Hi Carlos ,

We sincerely appreciate you taking the time to share your positive experience and feedback on the Haylen Light. We're delighted to hear that you were satisfied with both the product and the packaging.

Ensuring that our products arrive to you in pristine condition is a top priority, and we're pleased that the foam packaging and careful handling met your expectations. We understand that when investing in a lighting fixture, not only the product itself but also the packaging and handling matter greatly.

If you have any further feedback or questions, or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to provide you with the best possible service and support.

Thank you once again for choosing us for your lighting needs. We look forward to serving you in the future and ensuring that your experience remains exceptional.

Team MOD

Hi Karin,

Thank you so much for taking the time to share your feedback. We understand that the two-week delay due to customs clearance at the US port was not ideal, and we apologize for any inconvenience this may have caused you. However, we're pleased to hear that once the product was released, it arrived to you quickly.

Your patience during this time is greatly appreciated, and we're glad that the product ultimately reached you safely. We strive to provide the best service possible, and your feedback helps us improve our processes and ensure a smoother experience for our valued customers like you.

If you have any further questions or comments, or if there's anything else we can do to assist you, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to help in any way we can
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Thank you once again for your feedback and for choosing our products. We look forward to serving you again in the future.